Privacy Policy

Privacy Policy

In keeping with the duties stated in the laws related to the protection of private information, such as the Private Information Protection Law, and guidelines of the Competent Minister, Ezaki Glico Co., Ltd. (hereinafter “the company”) is working to protect the private information of its customers through the following policies. Campaigns or specific services may have different privacy policies, so please be sure to read those as well.

1. Collection of Private Information

When gathering information on customers, the company will do so through reasonable means. In addition, the company will not use the information for purposes other than those previously agreed to by the customer (excluding purposes required by law). Please note that phone calls to the company may be recorded to confirm the content of the calls.

2. Management of Private Information

The company manages the private information of its customers appropriately and strives to prevent any external leakage of that data. In addition, the company is also taking reasonable and appropriate safety measures to prevent the loss, destruction and alteration of private information due to unauthorized access. There are cases where the company outsources the handling of private information to external companies. In these cases, the company will manage and supervise the outsourcing company and ensure the appropriate handling of customer information through outsourcing contracts and other measures.

3. Use of Private Information

The company uses the information gathered on its customers for the following purposes:
  1.To inform the customer of online and mail sales and campaigns
  2.To confirm the purchase of products and their delivery
  3.To ask the customer to fill in questionnaires on the company’s products and services
  4.To gather entries for campaigns, events and questionnaires, and to deliver prizes and rewards to participants
  5.To deliver mail magazines
  6.To ask for the opinion of the customers in order to improve the company’s products and services
  7.To provide customers with accurate information regarding special services and new products
  8.To reply to inquiries from customers
The company will take appropriate care when using customer information it has gathered in order to protect the rights of the customer. Furthermore, the company will not use the customer information for purposes other than those outlined above without the permission of the customer. (Excluding cases where the customer has given prior consent or it is required by law.)

4. Shared Use of Private Information

In order to respond to requests from customers, the company may share customer information with group companies within a necessary scope. In these cases, the company will take responsibility for the management of the private information.

5. Provision, Disclosure, Correction of Private Information and Suspension of Use

The company will not provide private information to third parties, expect in the following cases:
  1.When the customer has consented to disclosing or sharing their private information to a third party.
  2.When an official legal inquiry has been received from an official institution, such as a court or the police.
  3.When the actions of a customer on the company’s website may damage the company’s rights, property or services, and it has been judged to be necessary to protect them.
  4.When the information is urgently needed to physically protect people or protect assets, and the receiving consent from the user is difficult.
  5.When sharing the information with group companies within a necessary scope in order to respond to requests from customers.
The company will provide customers with notification of the disclosure and purpose of use of their data where required in line with legal requirement. Please note that due to the policy of the company, the costs of disclosing the information will be born by the customer. After receiving a request from the customer to correct the information held or to suspend use, after confirming that the request has come from the actual customer concerned as legally required, the company will investigate the matter and make the corrections or suspend use without delay.

6. Maintenance of Internal Systems

The company is striving to protect the private information of its customers by establishing internal regulations regarding the protection of private information based on this privacy policy and by providing continuous instruction in the handling of private information to its employees.

7. The Use of Cookies

Cookies are used on certain pages of this website. Cookies are a technology for communicating between the website’s server and the browser. Through Cookies, the browser the customer is using can be identified, but this does not identify the private information of the customer.
With Cookies, the user’s viewing history of the company’s website is recorded, making using the internet more beneficial. Cookies are widespread as a standard technology of the internet, and are used by many sites for the purpose of improving customer convenience, displaying advertising to customers and collecting statistics.
When using services provided by the company’s business partners, the information obtained from using Cookies is reported as aggregated results to the company and its business partners. The reports include customers viewing data, and based on this information, the company’s advertising may be delivered to customers on other sites that they view.
By changing the Cookie settings themselves, customers can block cookies. However, by blocking cookies, the user may become unable to use some of the services on the site. Furthermore, depending on the customer’s usage environment (browser settings, internet connection), it may not be possible block cookies in some cases.

8. Review

The company will review its initiatives for the protection of private information and will take appropriate measures to improve them. Please note that the company may change this privacy policy without prior notice. The modified privacy policy will be displayed on this page.

9. Inquiries

Please contact the company’s customer center (0120-917-111) for inquiries regarding the privacy policy, requests regarding the disclosure or correction of customer information or the suspension of use.


California Privacy Notice

This California Privacy Notice contains disclosures required by the California Consumer Privacy Act (“CCPA”) and applies only to information we maintain that can identify, relate to, describe, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“California Personal Information”). For more information about what California Personal Information we collect, share, use, and sell, please see the following sections, as applicable. Consumers with disabilities may access this Notice by using a standard screen reader or contacting us using the contact methods identified in Section 7 below for additional information on accessibility.

1. California Personal Information We Collect

Ezaki Glico USA Corporation and Ezaki Glico Co., Ltd. (“Glico” or “we”) collected the following categories of California Personal Information in the preceding 12 months:

  a) Identifiers (such as first and last name, email address, or unique online identifiers)
  b) Internet or other electronic network activity information (such as browsing history, search history, interactions with a website, email, application, or advertisement).
  c) Geolocation information
  d) Sensory information (such as audio and electronic information)
  e) Inferences drawn from the above information about your predicted characteristics and preferences
  f) Other information about you that is linked to the personal information above

2. Categories of Sources of California Personal Information

We obtain California Personal Information from a variety of sources. In particular, we have collected California Personal Information from the following categories of sources:

  a) Consumers (when placing online orders or uploading reviews, opinions, comments, inquiries, and complaints; by email correspondence; by postal mail; by fax; or through in-person interactions);
  b) Visitors to our website;
  c) Service providers; operating systems and platforms; and
  d) Social networks.

3. Our Use of California Personal Information

We use and disclose California Personal Information for the following purposes:

  a) Our commercial purposes which include:
    i. Communicating with you about our products, services, campaigns and events offered by Glico, including responding to your enquiries and complaints and providing news and information we think will be of interest to you.
    ii. Monitoring and analyzing trends, usage, and activities in connection with our products and services, with an aim to improve or develop our products and services and distribute targeting advertising; thereby enabling commercial transactions.

  b) Our business purposes as identified in the CCPA, which include:
    i. Auditing related to our interactions with you;
    ii. Legal compliance;
    iii. Detecting and protecting against security incidents, fraud, and illegal activity;
    iv. Debugging;
    v. Performing services (for us or our service provider) such as account servicing, processing orders and payments, analytics, and responding to your inquiries;
    vi. Internal research for technological improvement;
    vii. Internal operations;
    viii. Activities to maintain and improve our services; and
    ix. Other short-term, transient uses.

4. Recipients of California Personal Information

Within the preceding 12 months, we have disclosed or sold California Personal Information to the categories of third parties below:

Categories of Personal Information Disclosed for business purposes to the following categories of third parties: Sold to the following categories of third parties:
Identifiers Marketing and analytics service providers
Affiliates under the “Glico” brand
Third-party Internet advertising networks that provide you with relevant Internet-based advertisements across the Internet
Third-party content providers
Internet or other electronic network activity information Marketing and analytics service providers Third-party Internet advertising networks that provide you with relevant Internet-based advertisements across the Internet.
Third-party content providers
Geolocation information Marketing and analytics service providers Third parties on the Internet advertising networks that will work to provide you with relevant Internet-based advertisements across the Internet.
Third-party content provider
Inferences drawn from the above information about your predicted characteristics and preferences Marketing and analytics service providers Third parties on the Internet advertising networks that will work to provide you with relevant Internet-based advertisements across the Internet.
Third-party content providers

5. Your Rights Regarding California Personal Information

California residents have certain rights with respect to California Personal Information collected by businesses. If you are a California resident, you may exercise the following rights regarding California Personal Information, subject to certain exceptions and limitations:

  a) The right to know the categories and specific pieces of personal information we collect, use, disclose, and sell about you; the categories of sources from which we collected your personal information; our purposes for collecting or selling your personal information; the categories of your personal information that we have either sold or disclosed for a business purpose; and the categories of third parties with which we have shared personal information.
  b) The right to request that we delete the personal information we have collected from you or maintain about you
  c) The right to opt out of our sale(s) of your personal information
  d) The right not to receive discriminatory treatment for the exercise of the privacy rights conferred by the CCPA
  e) Other California Privacy Rights. Under California’s “Shine the Light” law (Civil Code Section § 1798.83), you, as a California resident, may ask us to request a list of the categories of personal information (if any) we disclosed to third parties for their own direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. You may also ask us to refrain from sharing your personal information with third parties for their marketing purposes.

To exercise any of the above rights, please contact us using the following information and submit the required verification information, as further described below:

  a) By phone at 833-251-0144
  b) Via email to info@glicousa.com
  c) To opt out of sales, online at “Do Not Sell My Personal Information” page

Verification Process and Required Information. Note that we may need to request additional information from you to verify your identity or understand the scope of your request, although you will not be required to create an account with us to submit a request or have it fulfilled. We will require you to provide certain personal information to countercheck with our records.

Authorized Agent. You may designate an authorized agent to make a CCPA request on your behalf by submitting this FORM via e-mail.

6. Minors’ Right to Opt In

We do not have actual knowledge that we sell California Personal Information of minors under 16 years of age.

7. Contact for More Information

For questions or concerns about our group’s privacy policy or practices, please contact us by using the information below.

  a) By phone at 833-251-0144
  b) Via email to info@glicousa.com

• Effective Date: July 1, 2020