Terms of Use

Before accessing the website of Ezaki Glico Co., Ltd. and its subsidiaries (collectively referred to as “Glico Group”), please carefully read the following Terms of Use. If you do not agree to any part of the Terms of Use, we kindly ask that you refrain from using the website. By using this website, you are deemed to have agreed to the Terms of Use.
Please note that certain services offered through this website may be subject to additional terms and conditions. In such cases, you are required to review and accept those specific provisions prior to using relevant services.
Please note that if any websites operated by subsidiaries of the Glico Group - linked from this website - are governed by separate terms and conditions, you are required to review and agree to those terms before using the respective websites. In the event of any conflict between these Terms of Use and the separate terms of a subsidiary website, the provisions of the subsidiary website’s terms shall take precedence.

All content on this website - including but not limited to text, photographs, illustrations, images, music, and audio - is protected by copyright and is owned by the Glico Group or the respective content providers.
Except as permitted under applicable copyright laws (such as for personal and non-commercial use), any use of the content - including reproduction, public transmission, distribution, modification, or adaptation - is strictly prohibited.

The trademarks (trademarks and service marks) appearing on this website are the property of the Glico Group or of third parties who have granted the Glico Group the right to use them. Unauthorized use of these marks is strictly prohibited without the prior consent of the respective rights holder.

The Glico Group may temporarily suspend access to all or part of this website without prior notice if deemed necessary due to reasons such as server maintenance, technical issues, fire, power outage, natural disasters (including earthquakes), or other unforeseen operational or system-related circumstances. The Glico Group shall not be held liable for any damages or losses incurred as a result of such temporary suspension of website services.

The Glico Group reserves the right to modify the content of this website, change the URL of individual pages, or discontinue the provision of the website entirely, without prior notice. The Glico Group shall not be held liable for any damages or losses arising from such modifications, relocations, or discontinuation of website services.

Users of this website are strictly prohibited from engaging in any of the following activities:
• Altering or tampering with the information or programs provided on this website
• Transmitting or posting harmful computer programs, false information, or obscene or violent content (including images and audio)
• Infringing upon the copyrights, privacy, or other rights of the Glico Group or any third party
• Defaming, slandering, or damaging the reputation or credibility of the Glico Group or any third party
• Interfering with the business operations of the Glico Group or any third party
• Engaging in acts that violate laws, regulations, or public order and morals
• Conducting business activities targeting an unspecified number of individuals without authorization
• Performing reverse engineering or other forms of analysis on the website’s systems
• Gaining unauthorized access to the networks or systems of the Glico Group
• Engaging in any activity that may disrupt the operation of this website, regardless of the method used
• Any other acts deemed inappropriate by the Glico Group

While the Glico Group takes great care in managing the content provided on this website, the information may contain technical inaccuracies, typographical errors, or may not reflect the most current developments.
The Glico Group makes no guarantees regarding the completeness, accuracy, timeliness, usefulness, or fitness for a particular purpose of the information, programs, or services provided on this website or any other websites operated by the company.
Furthermore, the Glico Group shall not be held responsible for any damages resulting from software or hardware issues, disputes between users or between users and third parties, or any other troubles arising from the use of this website.

The Glico Group recognizes the importance of protecting personal information and has established a Privacy Policy to ensure appropriate handling. For details on how the Glico Group collects, uses, and manages customers’ personal information, please refer to the company’s Privacy Policy.

The Glico Group’s websites use cookies and other similar technologies. Cookies are a standard internet technology that facilitates communication between a website’s server and a user’s browser. By recording users’ browsing history through cookies, the Glico Group aims to enhance the convenience and usefulness of internet usage. Cookies are widely used across websites to improve user experience, deliver relevant advertisements, and collect statistical data. Users can choose to block cookies by adjusting their browser settings. However, please note that disabling cookies may result in limited access to certain website features or services. Additionally, depending on your browsing environment (such as browser settings or internet connection), it may not be possible to block cookies entirely.

Depending on your device settings, browser type, or application environment, this website may not function properly or may display content in unintended ways. Please be aware that optimal performance is not guaranteed across all platforms and configurations.

As part of its commitment to enhancing website security, the Glico Group is progressively implementing full-time SSL encryption (※1) across all pages of its websites, along with the adoption of the latest versions of SSL/TLS protocols (※2). Due to these updates, certain browsers may experience display issues or limited functionality. We kindly ask users to check their device and browser settings, and make any necessary adjustments to ensure compatibility with secure (HTTPS) pages.

※1 Full-time SSL encryption refers to the practice of securing all pages of a website using HTTPS (encrypted communication).
※2 SSL/TLS are encryption protocols used to secure data transmitted over the internet.

In general, linking to the Glico Group website is permitted. However, please note that the URLs of individual pages may change without notice.
The Glico Group strictly prohibits links from websites that contain defamatory, misleading, or offensive content, or that violate public order and morals.
Websites operated by third parties that link to or from this website (hereinafter referred to as “link sites”) are managed independently by those third parties. When accessing link sites, please review and comply with their respective terms of use and policies. The Glico Group assumes no responsibility for the content of link sites or for any damages or issues that may arise from their use.

The Glico Group accepts inquiries via telephone, email, or postal mail. Please refer to the following page: https://customer.glico.com/s/. In response to inquiries, the Glico Group may contact individual customers directly to provide answers or follow-up information. Please note that responses may be provided through a method different from the one used to submit the inquiry. Depending on the nature of the inquiry, response times may vary, and in some cases, the Glico Group may be unable to provide a reply.
When contacting the Glico Group, please ensure that your contact information (such as phone number, email address, and mailing address) is entered accurately. If the information provided is incorrect, we may not be able to respond. Please note that the Glico Group retains the copyright to all response content. Reproduction, modification, or sharing of responses - including posting on social media platforms - without prior written permission is strictly prohibited.

Unless specifically requested by the Glico Group, any ideas or suggestions submitted by users (hereinafter referred to as “Submissions”) will be handled under the following conditions. By submitting your ideas, you are deemed to have agreed to the following terms:
(1) All rights related to the Submissions shall belong to the Glico Group.
(2) The Glico Group is under no obligation to maintain confidentiality regarding the fact or content of any Submissions.
(3) The Glico Group is not obligated to review, evaluate, or respond to any Submissions.
(4) Even if the Glico Group develops ideas that are identical or similar to all or part of a Submission, the Glico Group shall bear no responsibility or liability toward the individual who submitted the idea.
(5) The Glico Group will not provide any compensation or reward for Submissions.

The Glico Group reserves the right to modify these Terms of Use under the following circumstances. We kindly ask users to review this Terms of Use periodically to stay informed of any updates.
(1) When the changes are deemed to be in the general interest of users.
(2) When the changes are reasonable in light of the purpose of the agreement, the necessity of the revision, the appropriateness of the revised content, and other relevant circumstances – including but not limited to changes in laws or regulations, guidance from regulatory authorities, shifts in user needs, changes in business conditions, or developments in financial, economic, or social environments.

Notwithstanding otherwise specified in these Terms of Use, the Glico Group shall be liable only for actual, ordinary, and direct damages (not including incidental damages, indirect damages, damages arising from special circumstances, future damages, or damages for lost profits) incurred by users in connection with the use of this website, and only when such damages are attributable to reasons for which the Glico Group is responsible. The maximum amount of compensation shall be limited to 10,000 yen.
However, this limitation shall not apply in cases where the Glico Group is found to have acted with intent or gross negligence.

These Terms of Use, as well as any matters related to the use of this website - including any disputes - shall be governed by and interpreted in accordance with the laws of Japan. The Osaka District Court shall have exclusive jurisdiction as the court of first instance for all disputes arising in connection with these Terms of Use or the use of this website.

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These Terms of Use were last updated on October 16, 2025.
These Terms of Use have been in effect since March 30, 2015.